Frequently Asked Questions

Questions frequently asked by customers. If the question you want to ask is not listed here, you can send us a message to ask.

Where Is Factory Located?

Our factory is in Changzhou City, Jiangsu Province, China.
It’s near Shanghai port.

Factory Or Trading Company?

We are a professional manufacturer. Has fifteen years of manufacturing experience.

How Many Days For Production Delivery?

Ordinarily it costs 20-25 workdays for 2x40ft containers.Sample order in 5 days.

What Is Your Terms Of Payment?

Payment≤2500USD,100% in advance. Payment ≥ 2500USD, 30% T/T in advance, balance after production completed.

How About Quality Control?

We strictly operate full QC process, such as incoming inspection, process inspection, final inspection.

How About Product Guarantee?

We offer a 1 year warranty on all our products. If you have any questions, we will respond online 24/7.


No matter you have any questions, you can contact us through the form below or send an email to sale@itcpowerworld.com, and we will reply to you as soon as possible.We will provide professional services and answers.

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1. As the manufacturing factory, ITCPOWER works in internanional trade and can handle wholesale orders with containers’ capacity.
2. We aim to find our business partner as our internationl generator dealer. In order to lower both labor and transporation cost, we can go on the sample order as start. For portable machines, we can start from 10 sets as initial. For industrial type, we can try 1 set as usual.